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Silicon Valley Nightlife 2007

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American Male Salon

560 Showers Dr
Mountain View, CA 94040
Phone: (650) 941-9994
Total waste of Time
1 Star Rating: Not Recommended

12/15/2006 Posted by badhairexperience

Was looking for a good hair cut experience, ready to pay $50. When I called, I was asked all these questions, gave them my address, where I heard about the place and all that, the girl on the phone was actually quite nice. So, I make a morning appointment, take off from work and rush down there so I wouldn't lose to much time working, when I get there, I was about 7 minutes late, the girl at the shop has no appointment booked for me, she did see that I was 'signed-up' the day before but an appointment was never made. This really isn't cool. BUT....the girl had the great idea of me waiting there for 30 minutes until somebody came to cut my hair, though they were already supposed to be there. I know stuff like this can happen but if they want to charge high end prices for men's hair cuts (have been to many top salons around the world and $50 is not anywhere close to the cheapest) you better ensure that customers are taken care of properly. Sorry, I had to score this place this low...missed out on time/money because you're incompetent.

Pros: hmmmmm??????

Cons: unorganized, 100% guarantee? where was mine? High end salon next to grovery stores

Response from this business

We do take great efforts for 100% satisfaction.
Posted on 12/28/2006
Our salon has a “challenge report” for situations that arise during the day. We are also fully computerized and unable to “double book” services. We show that you had made an appointment for another day from when you came in. We confirm all appointments a day in advance which is why we ask for address, cell number, etc. You would have received a confirmation call from us. When you arrived, another client who had made his appointment 6 weeks prior was in service. Our front desk person tried to accommodate by asking if you could wait about 30 minutes. It is unfortunate that wait time was not acceptable and you needed to leave. We offer two alternatives for guys with tight schedules. One is an express men’s haircut – great haircut in about 30 minutes. We also offer a “Just In Time” program during the work week for all services except massages. By calling in the morning by noon and checking for any open appointments you’ll save 20% by helping us fill in our day. Win/win for everyone!

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Editor's Review

For little more than this chain's typical $20 cut, guys can upgrade to a full grooming experience.  See the full editorial review.

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