American Male Salon
560 Showers Dr
Mountain View, CA 94040
Phone: (650) 941-9994
Discounts may not be real
12/01/2007 Posted by tommy3827
The haircuts are OK but the "Just In Time" program seems to be a trick. My last four appointments were all "Just In Time" appointments, where you get a discount since you're taking a last minute slot that someone else canceled. When it came time to pay, the cashier "forgot" to give me the discount and I had to remind them, else they'd charge me the maximum rate. I can understand forgetting one time but all four times they forgot. I don't know if it's deliberate or they're just really disorganized. You have to stay on top of them, which frankly I resent. Their advertised discounts don't count for much if they only honor them under duress.
Response from this business
GREAT to hear you have been returning to our salon, your last being your fourth visit.
Posted on 01/16/2008
Thanks for your comments and patronage. We’re sorry to hear you had to remind the front desk coordinator about the Just In Time Discounts. As far as we are aware, American Male is the only salon to offer such a discount program in the area and possibly all of California. Many full service salons only go up in their rates rather than offering any disounts. Occasionally clients will call in and make an appointment but not mention the JIT discount and or it doesn’t get manually flagged on the appointment ticket. In either event we always honor the discount. We’ll make every effort to prevent it in the future. The JIT program is one of several innovative things we offer as a full service salon for guys. Soon you’ll be able to make your appointments 24/7 online.
Write a review
and share your thoughts with others
